Supply Integrity & Traceability
When a delivery is off specification, the business needs a record of what arrived, when, from whom and what the tests said. We design that record before the incident.
Questions we help answer
- Could we prove which supplier and batch a faulty product came from?
- Are our receipt and quality checks recorded in a way that supports a claim?
- Where along our supply chain could product be substituted, diluted or mislabelled?
- How quickly can we trace a customer complaint back to its source?
- What origin and handling evidence do our buyers expect to see?
What we do
Supply chain mapping
Suppliers, sites, transfers and custody points, with the records held at each one.
Receipt and quality check records
Structured forms for sampling, test results, photographs and sign-offs, linked to delivery notes and batches.
Traceability data model
Batch and lot identifiers carried from purchase to sale across ERP, warehouse and sales systems.
Incident and investigation workflows
Recording, escalating and closing quality incidents with a complete evidence file for each.
Supplier quality scorecards
Incident rates and test results by supplier, feeding sourcing and contract decisions.
- How an engagement with THEFOCUS startsDiscuss this with us
How we approach it
- 01
Walk the custody chain
We follow product from supplier to customer and list every point where it changes hands or could change state.
- 02
Design the record at each point
Each custody point gets the minimum record it needs: who, when, what quantity, which batch and which test.
- 03
Link records across systems
Identifiers are carried through purchasing, warehouse and sales systems so a trace runs in one query.
- 04
Rehearse an investigation
We trace a past incident or a test case end to end and fix the gaps the exercise exposes.
Relevant industries
How an engagement with THEFOCUS starts
A first conversation is about your situation. If there is a fit, we propose a scoped diagnostic with a fixed deliverable before any larger commitment.
Discuss this with us01
A working conversation
Forty-five minutes with the person who would lead the work. We ask about the decision, the systems behind it and the deadline.
02
A scoped diagnostic
Read-only access, a fixed timeframe and a written finding: what the records show, what it costs and what to change first.
03
A plan you can act on
Changes, owners, measures and exclusions in writing. The same team then builds and measures, or hands over cleanly.
- One accountable team
- The people who diagnose also build the systems and measure the result.
- Partners chosen per problem
- Independent specialists join for the parts that need them, under one contract.
- Records before dashboards
- Orders, ledgers and logs are reconciled before any recommendation depends on them.
Questions executives ask
Do you test product quality yourselves?
No. Testing stays with accredited laboratories and your quality team. We design how samples, results and decisions are recorded and linked to deliveries and suppliers.
Will these records be accepted in a dispute?
That is for your legal advisers to judge. We design records with timestamps, named owners and unaltered originals so they can assess how to use them in a claim or dispute.
Discuss this with us
A few details help us route your enquiry to the right partner. Fields marked optional can be left blank.