Power & Utilities
A utility's numbers have to reconcile in several directions at once: meter reads to bills, bills to cash, wholesale purchases to customer demand, asset spend to the regulatory business plan. Each sits in a different system, often with its own definition of a customer or an asset. We connect those records so billing exceptions, collections and asset spend can be traced to source. We have not yet published an engagement in this sector.
Discuss this with usMarket context
From 1 October to 31 December 2026, Ofgem's energy price cap for a typical household paying by direct debit for gas and electricity is £1,723 a year, a 4% rise on the previous £1,663.
Source: Ofgem, Energy price cap will rise by 4% from October 2026, 26 August 2026
The IEA forecasts global electricity demand to grow by 3.6% in 2026 and 3.8% in 2027, up from 3% in 2025.
Source: IEA, Electricity Mid-Year Update 2026, executive summary
In Spain, the share of hours with negative wholesale electricity prices rose to 17% in the first half of 2026, from 10% in 2025.
Source: IEA, Electricity Mid-Year Update 2026, executive summary
Business challenges
01
Billing exceptions worked by hand
Estimated reads, failed meter communications and tariff changes produce bills that need checking. When exception queues are managed in spreadsheets, neither the backlog nor its cash effect is measured.
02
Arrears seen a month late
Arrears, payment plans and debt-related contacts sit across billing, CRM and collections tools. When prices rise, the position moves faster than a monthly report can show it.
03
Asset spend not matched to the plan
Network and treatment assets are funded against a regulatory business plan. If work orders, costs and asset records are not linked, the business cannot show what each pound delivered against the outputs it committed to.
04
Demand forecast out of step with the book
Suppliers buy wholesale energy ahead against a forecast of customer demand. When customer numbers, tariff mix and smart meter data reach the forecast late, purchases drift from the book they are meant to cover.
Where the opportunity sits
Exception queues with a measured cash effect
Classifying billing exceptions by cause and value, with age and owner, shows which causes cost most and whether a fix shrinks the queue.
Asset work linked to plan outputs
Joining work orders, costs and asset records to the commitments in the business plan lets the business report spend and delivery against each output.
Customer book and demand data on one cycle
Feeding customer numbers, tariff mix and consumption data into the demand forecast on a fixed schedule keeps purchasing decisions tied to the current book.
How we approach it
We start read-only with the billing and customer systems, meter data exports, the work and asset management system and the finance ledger. We follow one customer account from meter read to bill to payment, or one asset from work order to capitalized cost, and record where data is re-keyed or adjusted. Findings become a prioritized task list, each item with an owner and an acceptance check. If the client wants us to build, the same team delivers the integrations, exception reporting and dashboards, documented and left in the client's own accounts. License compliance, regulatory submissions, trading decisions, network operation, control systems and other safety-critical operational technology stay with the client and its specializts.
How our experience is evidenced
No anonymised engagement in power or utilities is published. This page describes our approach and the capabilities we would apply: data integration, billing and collections reporting, asset and financial reporting and process automation, as we use them in other sectors.
Questions executives ask
Have you worked with energy suppliers or network operators?
We have not published an anonymised engagement in this sector. A proposal would state which parts of the work we have done in other sectors and which would be new.
Do you prepare regulatory submissions to Ofgem or Ofwat?
No. Submissions and license compliance stay with your regulation team. We can build the data pipelines and reports that a submission's figures are drawn from, with each calculation documented.
Do you work on SCADA or network control systems?
No. Operational technology, network control and safety-critical systems are outside our scope. We work on the commercial, customer, asset and financial data around them.
Can you use our smart meter data?
Where your systems hold it and your data-protection basis allows the use, yes. Half-hourly consumption for domestic customers is personal data, so purpose, access and retention are agreed before anything is connected.
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